Frequently Asked Questions

Software Development
Q  What are the benefits of custom software?

Custom software can be used to:

  • Increase efficiency by taking over routine activities
  • Reduce the risk of errors from human involvement
  • Cut costs in office materials
Q  Will you sign a non-disclosure agreement?

Yes, we completely understand that many customers want to safeguard their project idea before proceeding.

Q  What are the advantages of a database-driven website?

Time - Maintenance time is decreased because the website programming controls the display of the website. All you have to do is add the content.

Skill - No knowledge of website programming is required.

Q  What kinds of custom software development is available?

We've worked with Windows and Web/Database applications, mobile applications and more. Contact us to find out how we can help develop the software your business needs.

Q  Why is custom software so expensive?

The main reason for the cost is because it is normally developed for a limited number of users. Custom software has many benefits which include meeting the needs of the company, and the ability to grow or extend the software as your needs change.

Q  What is SOAP?

SOAP (Simple Object Access Protocol) is a way for two programs running different operating systems to communicate with each other through the web in order to exchange information.

Responsive Websites
Q  Why should I use responsive website design?

Rapidly growing mobile usage - more visitors are viewing your website from their smartphone or tablet than ever before. A responsive website will ensure those visitors have a positive browsing experience.

Efficient in both time and cost - responsive websites can cut down on the time and cost associated with development. Instead of developing a separate mobile website you can develop one website optimized for both desktops and mobile devices.

Best practice for ranking in mobile search results - responsive design is the preferred option when it comes to making your mobile website search engine friendly. By having a single website you make it easier for search engines to understand your website.

Q  How do I build a successful ecommerce website?

Set clears goals on every page - each page should have a specific purpose that works toward the overall goal of selling your product.

Creates easy points of contact - make it easy for your customers to contact you and build both trust and brand loyalty.

Simplify the checkout - create a checkout process that's simple to use and effortless for your customers to get your product.

Get users to come back - look for ways to get customers to come back regularly. The more they come back the more likely they are to make additional purchases.

Clearly display contact information - this will build trust and prevent your customers from becoming frustrated.

Security is important - shopping online requires customer trust, make sure you're doing everything you can to ensure your customers security.

Q  What browser is responsive design compatible with?

We support all the major latest versions of browsers including Firefox, Chrome, Safari and Internet Explorer.

Q  Should I buy a list for email marketing?

No, never! Those people never opted in to receiving emails from you and will likely mark you as SPAM.

Q  Why should my company consider a Content Management System?

A CMS allows you to update your website without paying maintenance fees or waiting for a developer.

Q  How can having a brand affect my company?

A brand should communicate your marketing message to both potential and current customers. A brand should also build trust and customer loyalty.

Worry-Free Maintenance
Q  How many maintenance requests can I submit?

You can submit as many requests as you'd like. When you sign up for one of our worry-free maintenance plans we'll work together to determine how many hours you think you'll need each month.

Q  Can I maintain my website myself?

Yes, most of our websites are built with our Content Management System behind them. The worry-free maintenance plans are meant for businesses who don't have the time to update their website themselves.

Q  How many hours will I need each month?

Think of the maintenance plan like hiring a new member of your in-house staff to do the job. How many hours would you hire them for? You'll probably want a similar amount of hours for your maintenance plan.

Q  What type of work is covered by the worry-free maintenance plan?

Our worry free-maintenance plan covers a variety of request types including:

  • Updating text, creating links, uploading images
  • Design of web graphics to be used on the website
  • Technical consulting
  • SEO consulting and/or analysis and support with on-page SEO
  • Adding news articles, events, products or other items specific to your website

The following tasks are specifically not included:

  • Developing new functionality
  • Copywriting
  • Redesigning the website or changing the overall layout
  • Pay-per-click or SEO campaigns and management

Some work requests will fall into the "gray area" and those requests will be evaluated on a case-by-case basis.

Q  What are the advantages to using a CMS?

There are many advantages to using a CMS including:

  • Easy to learn, no need for special skills or a technical background
  • Website can be updated quickly without waiting for a developer
  • Website can be updated from any location with Internet access
  • No cost associated with updating the website
Q  How do I submit a maintenance request?

All maintenance requests should be sent to This is our maintenance email and it is monitored during our normal business hours and will ensure that your email is answered quickly.

Mobile Development
Q  Do I need another domain name for a mobile website?

No, mobile websites are often built on a subdomain (example Users who try to access your domain from their mobile device will be redirected to the mobile version.

Q  What is a merchant account?

A merchant account is a bank account that is used track and transfer all the transactions that occur on your website.

Q  Which is better a mobile website or an app?

The choice depends on what the goals of your product are. Mobile apps are more interactive then websites but mobile websites can often reach a wider audience.

Q  What are the advantages of a mobile website versus an app?

Immediacy - mobile websites are available in your device's browser without having to be downloaded.

Compatibility - mobile websites work across many device types where most apps will need separate versions to be developed.

Upgradability - mobile websites can be updated much easier than a mobile app.

Reach - mobile websites have broader reach since they can be shared among users and search engines

Time and cost - mobile websites are faster and easier to develop than applications.

Q  When does a mobile app make sense?

There are a few times when a mobile application make more sense then a mobile website including:

  • Games/Interactive
  • Regular usage or personalization
  • Complex calculations or reporting
  • Use of device functionality (such as camera) required
  • No internet connection required
Q  What are mobile websites?

Mobile websites are another version of your website optimized for use on mobile devices.

Like What You See?

Great, Let’s make a beautiful website together!
Our lasting partnerships are the foundation of all we do.

inCommand Technologies
21 West William St.
Corning, NY 14830
inCommand Technologies BBB Business Review
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