Frequently Asked Questions

Software Development
Q  What are the benefits of custom software?

Custom software can be used to:

  • Increase efficiency by taking over routine activities
  • Reduce the risk of errors from human involvement
  • Cut costs in office materials
Q  Will you sign a non-disclosure agreement?

Yes, we completely understand that many customers want to safeguard their project idea before proceeding.

Q  What are the advantages of a database-driven website?

Time - Maintenance time is decreased because the website programming controls the display of the website. All you have to do is add the content.

Skill - No knowledge of website programming is required.

Q  What kinds of custom software development is available?

We've worked with Windows and Web/Database applications, mobile applications and more. Contact us to find out how we can help develop the software your business needs.

Q  Why is custom software so expensive?

The main reason for the cost is because it is normally developed for a limited number of users. Custom software has many benefits which include meeting the needs of the company, and the ability to grow or extend the software as your needs change.

Q  What is SOAP?

SOAP (Simple Object Access Protocol) is a way for two programs running different operating systems to communicate with each other through the web in order to exchange information.

Responsive Websites
Q  Why should I use responsive website design?

Rapidly growing mobile usage - more visitors are viewing your website from their smartphone or tablet than ever before. A responsive website will ensure those visitors have a positive browsing experience.

Efficient in both time and cost - responsive websites can cut down on the time and cost associated with development. Instead of developing a separate mobile website you can develop one website optimized for both desktops and mobile devices.

Best practice for ranking in mobile search results - responsive design is the preferred option when it comes to making your mobile website search engine friendly. By having a single website you make it easier for search engines to understand your website.

Q  How do I build a successful ecommerce website?

Set clears goals on every page - each page should have a specific purpose that works toward the overall goal of selling your product.

Creates easy points of contact - make it easy for your customers to contact you and build both trust and brand loyalty.

Simplify the checkout - create a checkout process that's simple to use and effortless for your customers to get your product.

Get users to come back - look for ways to get customers to come back regularly. The more they come back the more likely they are to make additional purchases.

Clearly display contact information - this will build trust and prevent your customers from becoming frustrated.

Security is important - shopping online requires customer trust, make sure you're doing everything you can to ensure your customers security.

Q  What browser is responsive design compatible with?

We support all the major latest versions of browsers including Firefox, Chrome, Safari and Internet Explorer.

Q  Should I buy a list for email marketing?

No, never! Those people never opted in to receiving emails from you and will likely mark you as SPAM.

Q  Why should my company consider a Content Management System?

A CMS allows you to update your website without paying maintenance fees or waiting for a developer.

Q  How can having a brand affect my company?

A brand should communicate your marketing message to both potential and current customers. A brand should also build trust and customer loyalty.

Worry-Free Maintenance
Q  How many maintenance requests can I submit?

You can submit as many requests as you'd like. When you sign up for one of our worry-free maintenance plans we'll work together to determine how many hours you think you'll need each month.

Q  Can I maintain my website myself?

Yes, most of our websites are built with our Content Management System behind them. The worry-free maintenance plans are meant for businesses who don't have the time to update their website themselves.

Q  How many hours will I need each month?

Think of the maintenance plan like hiring a new member of your in-house staff to do the job. How many hours would you hire them for? You'll probably want a similar amount of hours for your maintenance plan.

Q  What type of work is covered by the worry-free maintenance plan?

Our worry free-maintenance plan covers a variety of request types including:

  • Updating text, creating links, uploading images
  • Design of web graphics to be used on the website
  • Technical consulting
  • SEO consulting and/or analysis and support with on-page SEO
  • Adding news articles, events, products or other items specific to your website

The following tasks are specifically not included:

  • Developing new functionality
  • Copywriting
  • Redesigning the website or changing the overall layout
  • Pay-per-click or SEO campaigns and management

Some work requests will fall into the "gray area" and those requests will be evaluated on a case-by-case basis.

Q  What are the advantages to using a CMS?

There are many advantages to using a CMS including:

  • Easy to learn, no need for special skills or a technical background
  • Website can be updated quickly without waiting for a developer
  • Website can be updated from any location with Internet access
  • No cost associated with updating the website
Q  How do I submit a maintenance request?

All maintenance requests should be sent to support@incommandtech.com. This is our maintenance email and it is monitored during our normal business hours and will ensure that your email is answered quickly.

Mobile Development
Q  Do I need another domain name for a mobile website?

No, mobile websites are often built on a subdomain (example m.yourdomain.com). Users who try to access your domain from their mobile device will be redirected to the mobile version.

Q  What is a merchant account?

A merchant account is a bank account that is used track and transfer all the transactions that occur on your website.

Q  Which is better a mobile website or an app?

The choice depends on what the goals of your product are. Mobile apps are more interactive then websites but mobile websites can often reach a wider audience.

Q  What are the advantages of a mobile website versus an app?

Immediacy - mobile websites are available in your device's browser without having to be downloaded.

Compatibility - mobile websites work across many device types where most apps will need separate versions to be developed.

Upgradability - mobile websites can be updated much easier than a mobile app.

Reach - mobile websites have broader reach since they can be shared among users and search engines

Time and cost - mobile websites are faster and easier to develop than applications.

Q  When does a mobile app make sense?

There are a few times when a mobile application make more sense then a mobile website including:

  • Games/Interactive
  • Regular usage or personalization
  • Complex calculations or reporting
  • Use of device functionality (such as camera) required
  • No internet connection required
Q  What are mobile websites?

Mobile websites are another version of your website optimized for use on mobile devices.

Like What You See?

Great, Let’s make a beautiful website together!
Our lasting partnerships are the foundation of all we do.

Contact
inCommand Technologies
21 West William St.
Corning, NY 14830
inCommand Technologies BBB Business Review
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